Stereo zone not working

307

New member
Have a brand new Chaparral 307 Ssx. Tower speakers on zone 4 not working right. Very light sound, muffled, no mater how high I turn volume. Other speakers all work fine….help?
 
Have a brand new Chaparral 307 Ssx. Tower speakers on zone 4 not working right. Very light sound, muffled, no mater how high I turn volume. Other speakers all work fine….help?
Maybe a loose wire.
 
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